How Can We Help?
If you cannot find any answer to your question below contact us, and we will be glad to assist you.
How Can We Help?
If you cannot find any answer to your question below contact us, and we will be glad to assist you.
No, you can begin using your membership immediately after signing up online by downloading a digital card to your smart phone, providing your phone number when making purchases or you can request a physical card at any Harkins Theatres location on your next visit.
$5 Award for every 200 Points earned to use at concessions (Points are earned for all Qualifying Purchases)
$5 Birthday Treat Award to use at concessions (excludes alcohol). Valid for 14 days.
One FREE X-Large Popcorn Refill with each X-Large Popcorn purchase/upgrade. Must be redeemed on same day visit only.
Harkins Awards cash balance allows you to purchase anything at any Harkins Theatres location or at Harkins.com with just your Harkins Awards Membership.
Exclusive access to special events
Exclusive promotions and discounts
Yes! Just present your membership information and VIP discounted ticket(s) will earn two (2) Points upon use at the theatre box office regardless of the total cost of the ticket. Points are not earned for the purchase of VIP discounted tickets.
By doing what you already do - go to the movies at Harkins Theatres! Members will earn Points by presenting their Harkins Awards number or their digital/physical membership card when making purchases.
You will receive one (1) Point for each dollar spent on Qualifying Purchases (see below).
You will receive one (1) Point for each dollar spent in Harkins Gift Card purchases or reloads of $50 or more in a single transaction, in theatre or online at Harkins.com/Store
You will earn two (2) Points upon use of VIP discounted tickets at the theatre box office or online regardless of the total cost of the VIP discounted ticket.
Yes! You will receive one (1) Point for each dollar spent when using your Harkins Gift Card as a form of payment on Qualifying Purchases.
Qualifying Purchases include: movie tickets purchased at the theatre box office, ticket kiosks, Guest Services, Harkins Online Ticketing or through our vendors MovieTickets.com, Fandango, and Atom Tickets. Concession items, café items, PlayCenter tickets, Big Party Popcorn, alcoholic beverages (except where prohibited by applicable law) and select online purchases made at Harkins.com/Store are also included.
Qualifying Purchases do not include: purchase of concession vouchers, purchase of auditorium rentals, field trips, fundraiser programs, arcade games. Use of free passes or purchases made using Harkins Award Dollars, Popcorn Awards, or any other Awards are also not eligible for Point accumulation. Please note that Harkins Gift Card purchases and Harkins VIP discount tickets accumulate Points separately (see “How can I earn Points?”).
Any free passes including Readmit, Admit One, Employee Guest, Guild Membership, Platinum, PlayCenter, Run of Engagement, Season, Variety Cinema and Will Rogers Golden Movie passes are not eligible for Points accumulation.
Points for Qualifying Purchases and VIP discount tickets will be loaded immediately upon purchase. Points for Gift Card purchases or reloads of $50 or more or other limited time bonuses will be posted within 24 hours.
You can view your Points online by logging into your membership at Harkins.com/Awards or by accessing the Harkins Mobile App through your mobile device.
Accumulated Points will only expire after 180 days of membership inactivity.
Award Dollars! Every 200 Points accumulated will be automatically converted into a $5 Award, worth five (5) Award Dollars that can be redeemed toward the purchase of PlayCenter tickets, Big Party Popcorn, concessions, café items, and more. Alcoholic beverages are excluded.
Award Dollars are available for immediate use once issued. Points convert to Award Dollars almost immediately after reaching 200.
Just present your membership number or digital/physical card at any Harkins Theatres Concessions stand when making a purchase and ask them to apply your Award Dollars to your purchase!
Don’t let that happen! Points expire after 180 days of inactivity on the membership but Award Dollars will expire 180 days from the date of activation if not redeemed regardless of membership activity.
There is no limit to the number of Points or Award Dollars that can be accumulated, however they do expire after 180 days of membership inactivity.
Automatically and digitally! Every 200 Points accumulated will be automatically converted into a $5 Award, worth five (5) Award Dollars, and added to your membership. You will receive an email notification when you receive your $5 Award.
Every 200 Points accumulated will be automatically converted into a $5 Award and deducted from your Point balance. A $5 Award is worth five (5) Award Dollars and added to your membership. You will receive an email notification when you receive your $5 Award.
You can bring a friend and treat them when you redeem your Awards, but Awards themselves are not transferable to another membership.
Physical membership cards are not required; however, if your membership number is lost or stolen, you can contact any Harkins Theatres location or Guest Services at Contact Us or GuestServices@harkins.com.
From the login screen, select “reset password” and follow the instructions provided. If you are still having trouble logging in, please request assistance with the details through Contact Us or GuestServices@harkins.com.
You can update your information online by logging into your membership at Harkins.com/Awards or by accessing the Harkins App through your mobile device.
You can review your Points History when logged into your membership. If any transactions are missing or appear to be incorrect, please email us with the details through Contact Us or GuestServices@Harkins.com for assistance.
Don’t let that happen! Birthday Treat Award Dollars are available to use for up to 14 days once they have been awarded so you have plenty of time to celebrate at the movies.
Automatically and digitally! A $5 Birthday Treat Award is issued to your membership 7 days prior to your registered date of birth and is valid for up to 14 days. You will receive an email notification when you receive a Birthday Treat Award.
It’s easy, all you have to do is login to your Harkins Awards membership and click the Watchlist icon in the top right corner of the movie poster you are interested in.
Digital Gift Cards are just like physical Gift Cards except that they are delivered via email.
Yes, digital Gift Cards make a great gift and can be sent via email.
Digital goods will be sent to your email address and can be added to your Harkins Awards membership.
Yes, digital goods make a great gift and can be sent via email.
Re-Admit, VIP Gold and Camelview at Fashion Square Re-Admits with a QR code and PIN can be redeemed online. Special Harkins Film Fest passes can also be redeemed online. Surcharges may apply.
If you are a Harkins Awards member, you can process a refund and cancel your tickets online. Once you are in your Harkins Awards Dashboard, select the movie tickets you would like to cancel and select “Cancel Reservation.” Qualifying purchases for online refunds can be processed at any time up to 30 minutes prior to your reserved showtime. Credits on any service fee(s) charged on the ticket(s) are only available if you are a Harkins Awards member who paid for your ticket with a gift card, cash balance, credit or debit card and choose to receive your refund to your Harkins Awards cash balance. If you are not a Harkins Awards Member or need to cancel less than 30 minutes before your reserved showtime, please contact your local Harkins Theatres location. Individual Harkins Theatres phone numbers can be found HERE .
To delete your Harkins Awards membership please click HERE , select “Change or Modify My Membership” and then select “Merge or Delete Your Harkins Awards Membership”. If you have a current cash balance or any digital goods, please contact Guest Services at 480-627-7777 or email GuestServices@Harkins.com.
To merge your Harkins Awards memberships please click HERE and enter your Harkins Awards card number and associated phone number, select “Continue” and then “Confirm” to merge. If you do not have your Harkins Awards Membership card or do not know the phone number for the card, please contact Guest Services 480-627-7777 or email GuestServices@Harkins.com.
My Movie Memories allows Harkins Awards members to store digital ticket stubs from all their past Harkins movies and leave your Harkins rating and review.
To activate your Popcorn Perks, you first must add it to your account HERE . Once you have entered your 16-digit number and 4-digit PIN, select “Activate.” Once activated, Popcorn Perks are valid for up to 12 months of popcorn or 36 Popcorn Awards, whichever comes first.
A delicious added benefit to your membership! Popcorn Perks includes one medium popcorn each time you go to the movies at Harkins (valid for up to a 12-month period or a maximum of 36 Popcorn Awards, whichever comes first). You will receive one Popcorn Award per active Popcorn Perk per visit on your membership for each ticket transaction. If you use Popcorn Perks at a Harkins CINÉ GRILL location, your popcorn purchase will be discounted by the current value of one (1) Medium Popcorn, and you will only pay the difference.
With Popcorn Perks you receive a medium popcorn with the purchase of a movie ticket (valid for up to a 12-month period or a maximum of 36 Popcorn Awards, whichever comes first). You will receive one Popcorn Award per active Popcorn Perk on your membership with your ticket purchase. If you would like to receive multiple Popcorn Awards with your ticket purchase, you can add additional Popcorn Perks for only $30 each. Popcorn Awards are added to your membership digitally and are valid up to 180 days once issued. When you are at Concessions, just provide your digital or physical membership card to redeem! May only be redeemed by household members.
You can purchase online HERE or by downloading the mobile app from Google Play or the Apple App Store and logging into your current membership. You can also purchase Popcorn Perks at any Harkins Theatres location (also see “Can I gift Popcorn Perks to someone else?”).
Definitely! You can add as many as you want to a single Harkins Awards membership. Additional Popcorn Perks can be added at any time.
Yes! You will receive one Point for each dollar spent on the cost of the Popcorn Perks purchase.
Once applied to your membership, Popcorn Perks are valid for up to a 12-month period or a maximum of 36 Popcorn Awards, whichever comes first. But don’t worry if you run out. You can purchase additional Popcorn Perks at any time and keep enjoying your Popcorn Awards!
Don’t worry, if you run out you can purchase additional Popcorn Perks at any time that are good for up to 12 months from the date you add them to your membership! There is no limit on the number of Popcorn Perks that can be added to your membership throughout the year.
Popcorn Awards will be activated based on the number of active Popcorn Perks on your membership and the number of tickets purchased. For example, if you have two (2) Popcorn Perks on your membership, you will receive two (2) Popcorn Awards when you purchase two (2) or more tickets.
Yes, you can purchase Popcorn Perks Gift Vouchers through the mobile app, online HERE or at any Harkins Theatres location and gift them to someone else to apply to their own Harkins Awards membership. Once applied to a membership, issued Popcorn Awards may only be redeemed by household members.
Yes! For a membership with one (1) Popcorn Perk: Yes, as long as the showtimes are not overlapping.
For a membership with two or more Popcorn Perks: Yes, one per admission, up to the number of Popcorn Perks available on the membership.
When you go to the movies at Harkins Theatres! Popcorn Awards will be added to your membership within a minute of your purchase for movies showing same day. For advanced ticket purchases, your Popcorn Awards will be added first thing the morning of your movie.
Popcorn Awards are valid up to 180 days from the date of issuance and can be redeemed at the concession stand when you present your Harkins Awards number or digital/physical membership card. This gives you the option to redeem your Popcorn Award right away or save it for a future visit.
Yes! You may upgrade the medium popcorn to a larger size for an additional charge.
You are entitled to receive at least $30 in value if you purchase Popcorn Perks. If you don’t redeem at least $30 in value within twelve months (as calculated using the then-current price of a medium popcorn), let us know and we’ll provide you with a Harkins gift card for the difference between the value of the popcorn you were able to redeem and $30, which you may use on our website or at any of our theatres. For assistance with unused Popcorn Perks, email us with the details through
Yes! Just present your Harkins Awards number or digital/physical membership card when you redeem your pass for your movie ticket and you will be awarded your Popcorn Award for the day of the movie.
Yes! Just present your Harkins Awards number or digital/physical membership card at Box Office, Guest Services or at Concessions and we will be able to award you your Popcorn Award.
If the order was purchased under your Harkins Awards account, the Order Status may be viewed from your Harkins Dashboard. To access, sign into your Harkins Awards account and select Harkins Dashboard from the dropdown. In the Purchase History & Awards section, select the corresponding Store Purchase to view the Order Status.
Please note that orders with physical product require up to two business days for processing before being shipped.
If a trackable shipping option was selected during checkout, an automated email with tracking information will be sent to your provided email once the order has been completed.
Digital items will be delivered to the email provided on the products page within 2 minutes of the purchase.
Please ask the recipient to check their spam folder and if their email containing their digital goods is still not found, please contact our sales team at OnlineSales@Harkins.com.
Please note all orders with physical product require up to two business days for processing before being shipped.
If you have selected USPS First-Class Mail Stamped Letter, tracking information is unavailable. If you have not received your order within 7-10 business days, please email us at OnlineSales@Harkins.com or manage your order through your Harkins Awards account under the Purchase History & Awards section.
If you have selected USPS First-Class Package or FedEx Ground, 2nd Day, or Overnight delivery, you may track your package using the tracking number found in the automated email sent to you upon completion of the order.
If the purchase was made while logged into a Harkins Awards account, please log back into the account and select Harkins Dashboard from the dropdown menu. In the Purchase History & Awards section, select the corresponding Store Purchase and select the Manage Order button. Complete fields as directed.
If you were not logged into a Harkins Awards account during the purchase, please email us at OnlineSales@Harkins.com.
Visa, Mastercard, and American Express are all accepted for purchases completed in the Online Store at Harkins.com/store. Harkins Gift Cards and Award Dollars are redeemable for select items.
Please verify the information input in the billing information. Harkins is considered an entertainment purchase and with business credit cards, on occasion, there is a restriction placed on the type of purchase that may be made. If you believe this is the reason your credit card is not going through, please contact your credit card company and authorize the transaction.
Discount ticket purchases are not eligible to earn points with Harkins Awards. However, for those of you who use VIP discounted tickets, you will earn two (2) points upon use at the theatre box office regardless of the total cost of the VIP discounted ticket.
Visit the Harkins Store to check balance or search for “Check Balance” within Search feature.
Cash, American Express, MasterCard, Visa and Harkins Gift Cards are all accepted.
Outside food and drinks are not permitted inside the theatre.
Guests must be at least 17 years of age to attend a Rated R movie. Guests under the age of 17 must be accompanied by an adult to gain admittance to Rated R films. Adult guardians must be present for the duration of the film.
Please visit Harkins.com/advertising for information on advertising with Harkins Theatres.
Applicants must be at least 16 years of age to be considered for a position at Harkins Theatres. Applicants located in California must be at least 18 years of age to be considered for a position at Harkins Theatres.
Applications are reviewed regularly by the management team at the theatre. To check the status of your application, please feel free to contact the theatre box office directly.
Please visit the Careers page on our website to view and apply for available employment opportunities.
Children ages 3 – 13 qualify for the Child ticket type online and at the theatre.
Guests ages 60 and over qualify for the Senior ticket type online and at the theatre.
Harkins Theatres operates 365 days a year. Operating hours will vary based on the day and location. The theatre box office opens approximately 30 minutes prior to the first scheduled show of the day and will close 20 minutes after the last scheduled showtime.
Yes! Please visit our online store for more information on our popcorn offerings.
Harkins Ultimate Loungers are plush leather recliners. The back and footrest of the seat can be adjusted for your comfort from the armrest.
Ultimate Rocker chairs are traditional rocking theatre seats.
Ultimate Plush Rockers are wider than traditional theatre seats and are constructed of plush leather material.
For more information on the rental process and pricing visit our Group and Events page.
Harkins talented staff of engineers are ready to help make your event perfect. Our theatres are equipped with LCD projectors, DVD Players and can incorporate your PowerPoint presentation with a laptop. Harkins has specific gaming compatible auditoriums with high-speed internet connections available at most locations.
NOTE: Harkins does not supply laptops or PCs. Clients are responsible for providing their own computer equipment.
Microphones, podiums, and internet capabilities are available at select locations.
Private rentals for 3D films are available on a limited basis. For more information on availability and pricing, please fill out the form on the Groups Events page and a sales specialist will be in contact with you shortly.
Final payment is due prior to the start of your event. Harkins will not permit access to the auditorium on the day of the event until payment is made in full. Harkins accepts Visa, Mastercard, Amex, and Cash. Gift Cards are not accepted for rental payment.
Harkins requires a 7-business day written notice of cancellation before the date of your scheduled event. Cancellations with less than a 7-business day notice will be accepted with full payment. Any non-payments will disqualify your group from any future auditorium rentals.
*Please refer to your group/event agreement for specific cancellation terms.
For more information on availability and pricing, please fill out the form on the Groups Events page and a sales specialist will be in contact with you shortly.
Please visit the Harkins Online Store for all discounted concession options.
Harkins Theatres has locations in Arizona, Colorado, Oklahoma and California.
Click here for a list of locations.